Refund and Returns Policy

At Mustafai Gift Center, customer satisfaction is very important to us. This Refund & Returns Policy explains the conditions under which returns, exchanges, and refunds are accepted.

Returns Policy

We accept returns only under the following conditions:

  • The product received is damaged
  • The product is defective
  • The wrong item was delivered

To be eligible for a return, the product must be unused, in its original condition, and returned in the original packaging.

Return Time Frame

  • All return requests must be made within 24–48 hours of receiving the order.
  • Requests made after this period may not be accepted.

Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Customized or personalized items
  • Used or damaged items (not caused by our delivery)
  • Sale or discounted items
  • Decorative items damaged after delivery

Refund Policy

  • Once the returned item is received and inspected, we will notify you about the approval or rejection of your refund.
  • If approved, the refund will be processed through the original payment method or store credit (as applicable).
  • Refund processing time may take 5–7 working days.

Exchange Policy

  • Exchanges are only possible for damaged or incorrect items (subject to availability).
  • If the requested item is not available, a refund or alternative solution will be offered.

Shipping Costs

  • Shipping charges are non-refundable.
  • Return shipping costs may be the responsibility of the customer unless the return is due to our mistake.

How to Request a Return or Refund

To request a return or refund, please contact us through our website with:

  • Order number
  • Product details
  • Clear images of the damaged or incorrect item

Our team will review your request and guide you through the next steps.

Policy Updates

Mustafai Gift Center reserves the right to modify or update this Refund & Returns Policy at any time without prior notice.